F.A.Q

Love and Light Box Q & A

Box Highlights

·       4-8 full size products per box
·       Great value, typically $45-$70 of handpicked items
·       Free shipping to the U.S.
·       Ships Worldwide
·       $29.99 per month
·       Always cruelty-free & vegan

What is the Love & Light Box?

The L&L Box is a great way to receive monthly deliveries of handpicked natural crystals along with other spiritual healing tools. It is the best way to discover new products and buy with confidence.

When will I be billed?
Just Joining:
If you sign up today, you will be immediately billed for your Love & Light Box (If you sign up between the 1st of the month and the second Tuesday of the month) will receive the current months box, if you purchase your box after the second Tuesday of the month, your box will be for the following month. After your first order, starting with your second month your billing will automatically be billed on the 1st of every month. Your credit card will be charged on the 1ST of every month $29.99 once a month before the box goes out.
Will I be charged sales tax?
Sales tax applies automatically 6% through our POS System
 
What’s your cancellation policy?
If you would like to cancel your membership, you must do so before the next bill date. Otherwise, you will continue to be billed for the following month’s box. To unsubscribe from your monthly subscription, please email us at Crystalvisionltc@aol.com. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.
If you have any questions or would like to re-subscribe, let us know!
Do you take returns or exchanges?
Love & Light purchases are final sale and nonrefundable. We do not accept returns or exchanges of boxes, box items. Any returns made to us will not be eligible for a refund.
When will my box ship? 
NEW Love & Light Members
If you sign up between the 1st of the month and the second Tuesday of the month, you will receive the current months box, if you purchase your box after the second Tuesday, your box will be for the following month. Boxes go out on the second Wednesday of every month.
**If there is an issue with your payment, your order may face fulfillment delays of up to 30 days.
TRACKING INFO
As soon as your box leaves our location, you will be emailed a link with your tracking number so you’ll be able to track your L&L BOX!
ESTIMATED TRANSIT SCHEDULE
US Boxes: usually take 2-5 business days or if delayed 1-2 weeks after leaving our location
AK, HI, PR, & Canadian Boxes*: 9-14 business days or 2-3 weeks after leaving our location.
APO/FPO Boxes: May take up to 45 days for your order to arrive depending on your location.While we will issue tracking details as soon as your order is shipped, tracking may not show any updates until it reaches its final destination.
*Customs clearance, International postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 14 business days after receiving tracking details, please contact customer care for assistance.
How much does shipping cost?
Shipping for Love & Light Boxes to the contiguous US is free! Shipping for Canada, Alaska, Hawaii, Puerto Rico is $10 USD per box.
Do you ship internationally?
We ship to Canada and Puerto Rico! Shipping is an additional $10 for Love & Light Boxes and  $12 for shopping cart orders for all Canada, Puerto Rico, Alaska, and Hawaii orders.
*All prices on our website/Instagram/Facebook are listed in the United States Dollar.